Please read our terms and conditions
The Agreement is between you and the travel company Onetackle Kälin (Switzerland) which is hereinafter referred to as the “Company”.
The Terms and Conditions are governed by the applicable laws of Switzerland.
By making a deposit to secure your booking, you acknowledge that you have read and agree to the terms and conditions set out on our website.
1. booking confirmation
Bookings will not be held until the company has received the specified deposit (see item 2a below). Payment of the balance must be made no later than 40 days prior to your travel date or as agreed to in writing by the Company.
2. payment
The full tour price must be paid to the Company 20 days prior to your travel date or as agreed to in writing by the Company. Failure to pay by this date will entitle the Company to cancel your booking without notice and without refund of deposit. Payments can be made in Swiss Francs / US Dollars or Euros / transferred.
2a. Payment process
i) An initial deposit of 50% of the invoice amount is payable within 30 days of booking, customers will be informed of the deposit due dates by official correspondence. The balance payment in the amount of 50% of the total invoice value must be made within 30 days before the start of the trip. Failure to pay by this date will entitle the Company to cancel your booking without notice and without refund of the deposit.
ii) For a booking made less than 30 days before the departure date of the trip, a payment of the full invoice amount must be made within a period specified in official correspondence by e-mail by the company.
iii) If it is not possible to comply with the above payment schedule, we ask our clients to contact us to find a suitable alternative. Depending on the situation, we may establish an acceptable time frame for settlement.
3. cancellations
If it becomes necessary to cancel your trip, you must notify the Company in writing immediately. Once we receive your notification, the cancellation will be effective. Please note that the following fees apply to cancellations:
– For cancellations more than 100 days prior to departure, you will receive your entire deposit less any bank charges incurred during the transfer.
– Cancellations between 100 and 70 days prior to departure will forfeit 30% of the tour price.
– For cancellations less than 70 days prior to departure, 50% of the tour price will be forfeited.
– The travel price is stated as a lump sum. No partial refunds or credits will be given for services not used.
– Trips are transferable provided the company has been notified in writing.
– All refunds by Company are subject to the deduction of bank charges and other applicable administrative fees in connection with making such refund.
The Company is not obligated to refund any booking amounts in whole or in part if tours are affected due to COVID-19 or other force majeure events, including in the event of a tour cancellation, delay or postponement.
4. health, fitness and age requirements.
i) Participants must be in good health and reasonably fit. It is important that anglers with medical problems inform us in advance before they wish to embark on such a trip. If you suffer from severe muscular, chest, heart or bronchial disease, or if you are a severe asthmatic and have high blood pressure, you are strongly discouraged from participating. Tours generally take place in remote areas where access to normal medical services or hospital facilities is limited in the event of serious problems. If necessary, evacuation can be lengthy, difficult, and expensive. Medical treatment and evacuation costs are the responsibility of the participant. It is required that each participant have basic swimming skills.
ii) Any participant over 70 years of age on the day of departure should notify us in writing via our official email at the time of initial deposit. Minors under 10 years old are not allowed to participate without a parent or guardian.
5. delay, cancellation or change of itinerary
i) The Company reserves the right to cancel or change services or prices described on our website or in other communications at any time. If Company cancels a tour prior to departure, participants will receive a full refund less all applicable bank and administrative fees. However, you agree that you shall not be entitled to make any further claim for any injury, loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience that may result from such cancellation (including, but not limited to, passport, visa and vaccination fees or departure, equipment purchases, airport and airline taxes). The Company will make arrangements for alternative boats if our boats are unable to operate during your trip. If we are unable to do so, we will refund your fishing fees for that day(s) via your bank account, as no refunds will be made locally.
ii) The company reserves the right to substitute or replace package products with other products of similar quality/cost. This includes but is not limited to boats, accommodation, transportation, equipment, meals, etc. You accept that the Company shall not be liable to you for any costs or loss of enjoyment as a result of such changes.
6. insurance
Personal travel insurance is not included in the tour price. You must obtain adequate personal and/or travel insurance. Your insurance should cover flight cancellation and flight delays. Your insurance must also cover medical expenses, including those related to pre-existing medical conditions, emergency repatriation, and potential personal accident or loss or damage to personal property.
7. postponement or delay
The Company is not liable for any postponements or delays (either in terms of departure or duration of the tour). In addition, the Company may change the departure or completion date of the tour for any reason, including a postponement or delay (either in terms of departure or duration of the charter) that may be required due to bad weather, strikes or civil unrest, or for force majeure no refund will be made. In the event of a change, postponement or delay, participants will not be entitled to a refund of the tour price (in whole or in part), any additional costs you may have incurred, or any other compensation for injury, loss or damage.
8. rebooking
i) Any rebooking of the tour due to postponement, delay or cancellation for any reason whatsoever must be made at least 14 days before the date of the actual tour start, in case of rebooking due to postponement or delay as a result of bad weather, strikes, riots or force majeure. The Company will issue a voucher for 100% of the tour cost in case of a valid rebooking.
ii) The Company reserves the right to cancel the rebooking without refund or any other liability to you if you fail to rebook the tour within the above mentioned period.
iii) Notwithstanding the foregoing, in the event a tour is rescheduled due to postponement, delay or cancellation, the rescheduled tour must be completed within a period of the following 12 months from the date of the originally scheduled tour. If the rescheduled tour cannot be completed within the subsequent 12 months, it will be considered cancelled and all amounts paid/deposited to the Company will be forfeited or rescheduled at the sole discretion of the Company and subject to increase in fuel and ground charges.
9. not included in the offer
The following costs are excluded from the tour price:
– Airfares, departure, airport and flight taxes.
– Visa, passport and vaccination fees
– Additional meals not included in the itinerary
– Fishing gear, unless rented upon prior request
– Laundry, postage, personal clothing, medical expenses, personal travel insurance and items of a personal nature
– Emergency evacuation fees
– Fees for tips and excess baggage
– Any other items not specifically included in your package/invoice details
10. included in the offer
The following is included in our tour package price unless specifically stated otherwise:
– Boat rental fees, fuel fees for the specified number of fishing days.
– All main meals (breakfast, lunch and dinner). Unlimited water and coffee
– Accommodation in 2 or 3 bed rooms
– All airport and boat transfers from Padang to the resort and back
11. force majeure
“Force Majeure” means, with respect to the Company, any circumstances beyond the reasonable control of the Company (including but not limited to acts of God, explosion, flood, severe weather, fire, accident, war or threat of war, terrorist attack) sabotage, insurrection, pandemic, riot, requisition, sickness, quarantine, governmental intervention or obstruction of any kind, weather conditions or other extreme events.
12. liability
i) You must sign a liability form. By signing this form, you acknowledge and agree to the following:
You agree that, without limiting the foregoing, and to the maximum extent permitted by law, the Company or its partner directors, employees, consultants and agents shall not be liable to any person for any claim for. personal injury, loss, damage to property, death, illness or economic loss suffered by you or any other person on a Tour, whether as a result thereof, directly or indirectly and whether as a result of a breach of law or statutory duty, in contract , tort (including negligence), equity or otherwise in connection with your or that person’s participation in our Services or a third party over whom we have no direct control, force majeure or other events beyond our control or which are unavoidable with reasonable care on our part.
ii) In circumstances where our liability cannot be excluded and liability may be limited by law, such liability shall be limited to 25% of the fees paid by you to the Company for the Tour.
13. Modification of the Terms and Conditions
These Terms and Conditions are provided in good faith and without warranty of any kind. We reserve the right to change these Terms and Conditions at any time without notice.
14. Medical and Insurance
If you have traveled to the tropics for the first time or many years ago, you may need some precautionary vaccinations and/or medications.
Sea fishing is a strenuous activity and the intense tropical heat and humidity can take a toll on unprepared anglers. Please consult with your primary care physician if you have any existing medical conditions that could be aggravated by strenuous physical activity, heat and humidity.
There are limited medical facilities near the areas where we fish, so please remember to bring all essential medications and take all necessary precautions to keep yourself safe and healthy before, during and after your trip with us.
You must have travel insurance as a condition of your booking. Please make sure you have adequate travel insurance that covers adventure sports, including flight cancellation, flight delays, and medical evacuation coverage.
